At FriendsOffice, we're more than just a supplier of office products and services; we're a network of dedicated people and professionals working together to meet the diverse needs of workplaces across various industries. From the first moment a potential customer learns about us to the final delivery of their order, every step is handled by a team that’s passionate about making FriendsOffice the preferred choice for businesses.

Marketing: The First Point of Contact

Our marketing team is the engine that drives awareness and engagement. They manage our website, ensuring that it's a comprehensive resource for information and e-commerce. They also prepare essential materials for our account managers, helping them supply both potential and current clients with the tools they need. Beyond that, our marketing experts are the voices behind our social media presence, Google promotions, and other platforms, spreading the word about FriendsOffice and our offerings. They’re quite the creative group!

Account Managers: The Bridge Between FriendsOffice and the Community

Our account managers and executives play a crucial role in spreading the word about FriendsOffice through their connections and partnerships. We talk a lot about their unique value proposition in a previous blog post. We feel these representatives are the vital link between our company and the communities we serve, ensuring that our message reaches the right people. With offices and representatives in a five-state radius, the collaboration between our sales and marketing teams is key to effectively communicating how we can support various workplaces. 

Customer Care: The Troubleshooters and Support System

When it comes to customer support, our Customer Care team is second to none. They are the experts who can answer almost any question about our extensive product catalog and account management. Whether it’s troubleshooting an issue or simply providing guidance, this team is the backbone of our service standards, ensuring that our clients always have a positive experience. Really, they each go above and beyond to be helpful through every interaction: over the phone, via email, or through our online chat. They are natural caregivers and they supply a whole lot of kindness which is so invaluable in today’s business landscape. 

E-Commerce Support: Behind the Scenes

Behind the scenes, we have a dedicated team supporting our e-commerce customers. They work to set up accounts that cater to the needs of various departments within an organization, ensuring that budget controls, product selections, and other parameters are in place as per the account management team’s instructions. This attention to detail ensures a seamless shopping or procurement experience for our customers. Without this team, we would not be as successful as we are in procurement solutions. 

Purchasing Team: The Order Fulfillment Experts

Our purchasing team works tirelessly to ensure that all orders are processed correctly and sent to the appropriate wholesalers or vendor partners. Their dedication ensures that each customer’s daily order is ready for delivery the next day, maintaining the high level of service our clients expect from FriendsOffice. They are the reason we can offer competitive prices and fulfill every workplace need across nearly every industry. We are thankful for each of their keen eyes and ears in the office products and furniture industry. 

Warehouse Managers: The Organizers

Once the orders are processed, our warehouse managers take over. They accept deliveries, organize our warehouses, and make sure that everything is in place for orders to be pulled in real-time. Their meticulous organization is key to our next-day delivery promise. It’s amazing that if you ask them about a specific product, they can rattle off its exact location, whether it’s already properly stored or in transit.

Delivery Drivers: The Friendly Faces of FriendsOffice

Our delivery drivers are often the face of FriendsOffice, as they interact with our end users most frequently. They are not only the strongest among us but also the most diligent. Unlike other suppliers who may leave packages in inconvenient places, our drivers take the time to place deliveries where they’re most convenient for our customers. This attention to detail is just one of the ways FriendsOffice stands out from the competition. This team also receives our highest praise from our customers. We can’t tell you how many testimonials we receive on our delivery team members…

Printing Press Operators and Graphic Designers: The Custom Print Specialists

For those customers who need custom print orders, our full-service printing press is ready to deliver. Our operators and graphic designers work directly with clients and account managers to ensure that each order is of the highest quality and completed on time. Their expertise ensures that every custom print project runs smoothly from start to finish. We operate our own printing press and the people who run it have decades upon decades of experience.

Furniture Designers and Project Managers: Creating Workspaces That Work

Our furniture designers collaborate with manufacturer partners to provide the best samples of finishes, fabrics, and demo chairs in our showrooms. They prepare CAD renderings of projects, which are then reviewed and approved before being submitted to manufacturers. Once the furniture orders are placed, our project managers coordinate delivery and installation, working closely with the account managers and their clients to ensure everything goes according to plan. To say these folks just design workplaces is to leave out their best feature: they are an extension of our clients’ teams and they care about each and every project. You can learn more about our furniture and design team here. 

Executive Team: Leadership with Experience

Overseeing all these operations is our executive team, a group of individuals who have likely held many of these roles themselves before transitioning into department heads and our leadership. Their experience allows them to provide invaluable support and guidance to all our team members, ensuring that FriendsOffice continues to run smoothly and efficiently. 

A Team Like Family

It takes a lot of the right people to make FriendsOffice work. Many of our employees have been with us for decades, and when we celebrated our 30th anniversary in 2021, we recognized that we’re more than just colleagues—we’re family. This strong bond and shared commitment allow us to pick up the slack for one another when needed, ensuring that we continue to supply and support every type of workplace in every vertical market.

At FriendsOffice, our team is our greatest asset. We’re proud of the work we do and the people who do it. After all, that’s what Friends are for.