Terms and Conditions

Returns: Contact us to request credit and pickup.
*Special order items are non-returnable.

Due to ongoing issues with supply chain and the increased cost of fuel, customers can expect their orders to be delivered in 1-3 business days for most products. For questions or to confirm delivery status of an order, contact our customer care team at 800.427.1704.

Delivery: LEAD TIMES MAY VARY DEPENDING ON VENDOR SOURCE. As such, FriendsOffice cannot guarantee next-day delivery.

Small Order Fee: FriendsOffice charges a $7.95 small order fee for delivery on all orders under $75. Most orders over $75 qualify for free shipping.

Furniture: Furniture orders are subject to delivery and installation charges. Please check with your account manager or contact us for rates.

School Accounts: Please be advised that some school orders are not available for next-day delivery. Please contact your account representative or one of our customer care specialists to confirm availability and delivery time.

Credit Card Payments: Please note, payments made by credit card after 15 days will be accessed a 2% processing fee. Payments made by credit card after 30 days will be accessed a 3% processing fee.

*Shipping – Some exceptions may apply.
*Prices and product availability are subject to change.
*Coupons and Promotions cannot be combined.
*Please be advised that pop/soda is not available to our drop ship customers since the packaging is not meant for shipping UPS/FEDEX.

Hardware and Industrial: When buying from this website, you have a 30-day window from the date of purchase in which to return the item. Returns must include the item in new condition in its original packaging, with all shipped parts, accessories, and documents.

Some items cannot be returned. These include, but are not limited to:

  • Personal Protective Equipment (such as face masks) if the packaging has been opened.
  • Food items, toiletries, and other health/personal care products.
  • Propane tanks.
  • Gas-powered equipment, unless it is in brand new, never-been-used condition.
  • Generators and related accessories.
  • Water heaters.
  • Any item that requires assembly and has already been assembled and removed from its original packaging.
  • Items that are missing packaging or are no longer in re-sellable condition.

*Select power tools and similar products that have arrived defective or damaged may not be eligible for a direct return.
*Items that meet the requirements for credit return must be received within 30 days of purchase and may be charged a restocking fee up to 25%.