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How We Support Clients Beyond Installation Day
We know that a project isn’t truly complete the moment the last piece of furniture is installed. Real-world challenges arise, unexpected issues need troubleshooting, and clients deserve ongoing support to ensure their workspaces function seamlessly. Our commitment to after-sale support, account management, and long-term client relationships sets us apart. Our biggest difference? We’re still here for you long after the sale is complete.
Beyond the Installation: Ensuring Every Detail is Right
Let’s be real—there’s always follow-up! We were just on-site at a $600,000 project the other day when our installation team discovered that the wrong base for a conference table had been shipped by the manufacturer. The team immediately got to work taking photos of serial numbers, submitting the case to our purchasing team, and starting the process of returning and reordering the correct part.
Another project involved outfitting mother’s stations with mini-refrigerators. When installation day came, four of the five were delivered, but one was missing. Our account manager quickly retraced the order history, identified the communication breakdown, and ensured that the final unit was ordered and delivered promptly—because even the smallest details matter.
Long-Term Commitment to Customer Satisfaction
Our commitment to client success extends far beyond installation. We regularly assist customers with:
- Warranty and Maintenance Requests: If a client’s task chair comes with a lifetime warranty and needs a cylinder replacement years later, we handle it.
- Cleaning and Care Guidance: Before we consider a job complete, we make sure our clients know how to properly maintain and clean their new furnishings.
- Expanding Spaces Over Time: Some clients start with a partial workspace redesign, and when they’re ready to complete the entire space, we’re right there to help with the next phase.
A Team That Cares
What truly makes the FriendsOffice difference? Our people. Our account managers, designers, purchasing agents, and installation team members are perfectionists who genuinely care about helping people at work. We work alongside our manufacturer partners every day, making it easy to navigate product warranties, replacements, and custom orders.
We don’t just furnish spaces—we build lasting relationships. Whether it’s resolving an issue, answering a question, or helping plan the next stage of a project, we love being here for our customers and clients every step of the way. That’s the FriendsOffice difference. We will always support you beyond the sale. We provide support that lasts!