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From Showroom to Your Workspace
Ever wonder how a single office chair goes from a showroom sample to the seat that supports your workday? For us, every piece of furniture has a story, and that story is powered by people.
Unlike a faceless online order that arrives in a cardboard box at your curb, our full-service process ensures your chair—or any piece of commercial-grade office furniture—is handled with care from start to finish.
Let’s follow one ergonomic office chair on its journey.
Step 1: Selection in the Showroom
Every great office chair begins with design expertise. Our interior designers carefully select and showcase seating options that balance ergonomics, durability, and style.
When you visit one of our FriendsOffice showrooms, you can test sit chairs like the HON Ignition 2.0 or SitOnIt task chairs before making a decision. Our designers consider:
- Comfort and adjustability for long workdays
- Fabric and finish options that fit your workspace
- Durability and warranty coverage for long-term value
Many of our clients—including schools, banks, and community centers—rely on our design team to recommend chairs that meet both function and aesthetic needs.
Step 2: Purchasing and Order Coordination
Once you decide on a chair, the process moves to our Furniture Purchasing and Admin team. Specialists like Riane VanScoder and Laura Fahl coordinate with vendors to:
- Confirm accurate pricing and discounts
- Check lead times and availability
- Track and acknowledge orders to ensure nothing is missed
This behind-the-scenes work means your chair is sourced efficiently and correctly, so there are no surprises on delivery day.
Step 3: Arrival at the Warehouse
When your new office chair arrives, our warehouse team steps in. They inspect shipments for accuracy and quality, confirm that all parts are present, and stage the chair for delivery.
Sometimes chairs arrive in pieces. That’s when Furniture Project Coordinator David Hamilton jumps in to assist. He’s been known to assemble chairs quickly to get them out on routes, often sharing that “watching a project come to life from design to install is my favorite part of the job.”
Step 4: Delivery Day
Here’s where our in-house delivery team really shines. Your office chair is loaded carefully onto one of our trucks—part of a fleet that serves Ohio, Kentucky, Indiana, Pennsylvania, and Michigan.
When it reaches your building, our delivery specialists:
- Carry the chair inside and place it exactly where you need it
- Assemble or adjust as necessary
- Double-check for fit and function
Unlike third-party shippers or online orders, we don’t leave furniture on the curb or in the rain. Our team knows your space and your preferences, which is the FriendsOffice difference.
Step 5: Follow-Up and Care
Our service doesn’t end with delivery. If you ever need adjustments, warranty support, or want to expand your furniture lineup, your account manager and project team are just a call or email away.
It’s this combination of human service and full-service support that makes our furniture experience different. Every chair, desk, or modular workstation is handled with attention to detail and pride in our work.
Why This Process Matters
When you choose FriendsOffice for your office furniture needs, you’re not just buying a chair—you’re investing in a complete experience that includes:
- Expert space planning and product selection
- Seamless order management and tracking
- Careful delivery and professional installation
- Ongoing support from a team who knows your name
From showroom to your workspace, our people make sure that what you buy actually works for you and your team. And that’s a level of care and service you simply won’t find online.