For over 25 years, FriendsOffice has been partnering with companies and school districts throughout Ohio, Michigan, Indiana, and Pennsylvania to maintain the best delivery of office and school related products and services. We offer traditional office supplies, office furniture, janitorial and safety supplies, custom print services, machine supplies, educational supplies, coffee and breakroom products, tech accessories, promotional products, branded apparel, and more.State of Ohio Affirmative Action Program
For additional employment information, please contact our Human Resource Administrator directly:
- Market Development Coordinator
- Customer Care
- Sales Executive
- Janitorial Sales Specialist
- Interior Designer
Mark Development Coordinator
Our market development coordinator is an ambitions, professional, self-motivated, organized, empowered, and highly energetic individual who assists in the marketing and sales of products and services of FriendsOffice. The role is supported by the other members of the marketing team and they meet their daily responsibilities by collaborating in the development of each marketing and sales campaign, assembling the key factors of each campaign, carrying out the key components of each campaign, following up on the progress of each campaign, assisting in acquiring leads for each campaign, as well as documenting the results of each campaign. Our market development coordinator is an integral part of marketing and sales force at FriendsOffice.
Job Duties, job knowledge, and skills include:
1. Exemplary persuasive communication skills
2. Speaking with potential customers over the phone and by email in order to retrieve accurate and updated information for campaigns
3. Utilizing FriendsOffice industry software for customer relationship management
4. Utilizing FriendsOffice industry software for product research
5. Utilizing FriendsOffice industry software for marketing and sales material distribution and tracking
6. Supporting the entire sales team by organizing and distributing key FriendsOffice literature, presentation materials, samples, and promotional materials
7. Supporting our key upper management team by organizing and distributing necessary FriendsOffice literature, presentation materials, samples, and promotional materials
8. Assisting in the internal marketing of FriendsOffice by maintaining marketing supplies and communication amongst our delivery personnel, our customer care team, our purchasing team, our accounting team, sales representatives, and upper management
9. Attending weekly marketing meetings to report on campaign progress and brainstorm for new campaigns
10. Offering creative ideas to market FriendsOffice to our Creative Director and President
Programs and software knowledge and opportunities for training:
1. Sales-I or other Customer Relationship Management (CRM) tool
2. ECi or other sales reporting software
3. DDMS or other point of sale software
4. Microsoft Office
5. Adobe Creative Suite
6. Social Media: Facebook, Instagram, Twitter, LinkedIn, YouTube, Vimeo
4. Extremely Organized
Associate’s Degree or a Bachelor of Arts Degree in Marketing, Communications, Telecommunications, or similar field
*This position is an entry-level, full time role with a 401K and medical benefits offering, as well as paid time off for birthday, multiple holidays, as well as accrued personal days and vacation time. The annual salary is paid on an hourly rate and is competitive with industry relevant entry-level comparable market development roles in our geographical area.
Customer Care Representative
Customer Service Duties and Responsibilities include:
- The ability to juggle multiple tasks in a fast pace environment
- Ensures high customer engagement through effective listening skills when placing customer orders via telephone, or fax and email while ensuring accuracy
- Conducting product research requests for specialty items Completing customer quotes, finding product substitutions or low cost alternatives
- Fosters and builds a sense of personal responsibility, and team work with co-workers in meeting all customer needs
- Assumes ownership in assigned account base by providing excellent follow up on customer questions, delivery, product returns and accounting issues.
- Working in a team environment between co-workers, purchasing team, and Sales force to ensure total customer satisfaction
- Learning and implementing technical programs which facilitates sales.
- Must be comfortable in the sales process looking for opportunities to increase customer order size while speaking to customers
- Assisting the Sales team as needed in running, analyzing sales reports to meet monthly goals
Ability to build a professional, supportive connection with customers to solidify the buying relationship Requirements for Customer Service Representatives:
- Strong oral ,written, and communication skills
- Exceptional organizational skills and ability to multi task
- Dynamic high energy personality
- Great phone personality
- Positive Work attitude
- Competent computer skills
- Bachelor Degree preferred or previous work experience
- Competitive Base plus bonus/commission structure.
- Medical, dental, disability Voluntary Term life insurance, 401K plan available.
- Paid holidays/vacation time/ sick time.
- Secure the ability to work for an aggressive, growing company in a "team oriented" work environment.
Sales Account Executive
Are you a successful sales professional? Are you looking for a solid company to advance your career and reward hard work with a base income with uncapped commissions, incentives and rewards? As a successful candidate, if you possess 2+ years of B2B outside or inside sales experience then we want to speak with you. This is an opportunity to work with great people, in a great work environment, and make great income!
- Prospecting for new B2B clients via face to face and telephone contacts.
- Implement sales strategies to achieve monthly revenue goals.
- Building and maintaining customer relationships.
- Utilizing technology in maintaining and updating vital customer information, analyzing purchasing trends and product choice.
- A full training program on product information, selling skills and closing techniques.
- Excellent sales support by Sales Manager while on appointments, when conducting customer presentations, and quotations.
- A team of Customer Service professionals to offer customer support.
- Bachelor’s or Associate Degree preferred with 2+ years of experience.
- Strong professional work ethic, communication skills – oral and written.
- Basic computer knowledge in Microsoft/Excel/Internet. Knowledge of a data contact management system and strong mathematical aptitude a plus.
- Be goal oriented and self-directed. Maintain a positive attitude and ability to work under pressure with quotes/bids.
- Maintain motivation for sales. Understand needed sales aptitude, closing skills and overcoming objections.
- Effective time management and organizational skills. Ability to multi-task.
- Ability to implement Industry software programs to analyze pricing, buying trends.
- Know and utilize various techniques of handling objections and closing sales.
- Maintain good customer relations and represent Friends with high integrity.
Competitive base Salary/Commission Structure. Medical, dental, disability/life insurance, 401K plan available. Vacation/sick time/holiday pay, expense reimbursement.Apply Now
Janitorial Sales Specialist
Do you maintain “hands on” experience and knowledge in the Janitorial Industry? Do you enjoy problem solving product issues in a team environment? Are you highly competitive and simply want to be a part of a winning team? If you have experience in Janitorial Sales, Janitorial Customer Service, or Janitorial cleaning services, we would like to speak to you!
The qualified candidate, through a “consultative” and “hands on” approach, will be working on a daily basis with the sales team and customer base focusing on increasing the Divisional sales volume.
Qualifications and Special Skills Include:
- An individual who maintains excellent communication and teaching skills when working with other custodians in the industry. Via questioning, must identify facility needs and offer appropriate solutions.
- Maintains previous, hands on experience of all janitorial products, and can identify and communicate a product’s strengths, weaknesses and suggest effective alternatives as needed.
- Ability to provide hands on training of all janitorial products including equipment.
- Must be skilled in performing all aspects of floor care, chemical applications and other industry products.
- Maintains knowledge of “Best Application” practices needed to secure professional results.
- Maintains the ability to speak directly with vendors for problem solving solutions as needed.
- Must be highly responsive to Customers’ and Sales Force questions.
- Must be highly energetic and maintain good time management skills.
- Must be willing to travel to teach/train/support the Sales Team and Customers as needed.
- Strong professional work ethic.
- Maintain high level of confidence, unquestionable integrity and interpersonal skills.
- Attractive compensation package
- Medical/dental/and voluntary benefits available
- Paid holidays, sick time available
- Mileage reimbursement
FriendsOffice is a leading independent grade A Contract Furniture Dealer and is seeking a CAD Designer to join the Design and Furniture Sales team. The company is looking to hire a team and customer-oriented individual with experience and certification in Interior Design; specializing in system furniture and reconfiguration. Must be proficient in CAD. Experience in other design software programs such as Giza, CAPP, 20/20 worksheet a plus. If you are a creative, technical, and detailed individual who maintains a keen sense of business, finance and marketing strategies, we would like to meet you!
The Designer may work independently or alongside colleagues creating and presenting concepts and furniture system designs that balance innovative space planning, functional and aesthetic appeal with existing or new furniture. The process of furniture design is a collaborative position focusing on customer appeal while meeting their environmental needs and budgetary constraints.
Skills/Qualifications include but not limited to:
- Plan, design, and furnish interior environments of commercial and industrial buildings with free standing or business system furniture.
- Design via Auto CAD, specifically furniture systems to meet all architectural specifications.
- Ability to also formulate furniture specifications in CAP/20/20.
- Knowledge and selection of fabric/finish, art work, accessories, flooring selections, and color coordination for commercial furnishings.
- Ability to renders design ideas in form of presentation boards, drawings, illustrations and present to customer for approval.
- Maintain ongoing communication between Sales and Customer throughout the design process (data collection/schematic design/finalization and installation).
- Integrates customer findings with knowledge of interior design, and formulates the plan that is esthetic and conducive to the intended purpose.
- Must maintain knowledge regarding building code, ADA compliance, space planning.
- Must maintain professional communication skills and work ethic both internally and externally, both verbally and written.
- Must attend workshops, seminars, trainings, and vendor shows on various types of manufacturers, design trends and ADA specifications.
- College degree in Interior Design/or Related Field
- Auto CAD knowledge a must
- Additional CAP, 20/20, Giza knowledge
- Commercial Furniture Background Preferred
- Attention to detail and professional communication skills required
- Great interpersonal skills, unquestionable integrity and confidence
- Must be a Team player
- Competitive salary and benefits package available; medical, dental, disability, voluntary term life and disability insurance, and 401K plan available.
- Paid holidays/vacation time/sick time.
- Secure the ability to work for an aggressive, growing company in a "team‐oriented" work environment.