Friends is proud to have a no hassle return policy that makes ordering office supplies easier for everyone. Please review the conditions of this policy:
- All returns must be in their original packaging and in the same condition they were purchased in. If a box has been torn or even written on, this may prohibit you from receiving full credit for the item.
- Returns must be made within 30 days of purchase for full-credit to be given. After 30 days, you will be subject to a restocking fee.
- Short ships must be claimed within 5 days of the shortage. Friends will credit you for the original item shorted and re-order a new one for you.
- Defective items should be reported as soon as the defect is found. Full credit will be given unless the item is still covered by a manufacturer’s warranty.
- Miss-fills must be reported in 30 days for full credit to be given. A miss fill occurs when the product shipped is not what was ordered. Credit will be issued on the original invoice and re-billed on a new invoice number for tracking purposes.
- Special orders, custom products, business machines and furniture are excluded from our return policy unless there is an error or defect in the product.
- The general rule for returns is that the items must be re-sellable to another customer. Please ask yourself….Would I be satisfied if I received this item from Friends in this condition?
- Credits are issued on the original invoice if no product is reordered. If a product was mis-shipped or short shipped, correct product will be sent on a NO CHARGE ticket and the original invoice will remain complete.
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