• All returns must be in their original packaging and in the same condition they were purchased in.  If a box has been torn or even written on, this may prohibit you from receiving full credit for the item. 
• Returns must be made within 30 days of purchase for full-credit to be given.  After 30 days, you will be subject to a restocking fee.
• Short ships must be claimed within 5 days of the shortage.  Friends will credit you for the original item shorted and re-order a new one for you.
• Defective items should be reported as soon as the defect is found.  Full credit will be given unless the item is still covered by a manufacturer’s warranty. 
• Miss-fills must be reported in 30 days for full credit to be given.  A miss fill occurs when the product shipped is not what was ordered.  Credit will be issued on the original invoice and re-billed on a new invoice number for tracking purposes.
• Special orders, custom products, business machines and furniture are excluded from our return policy unless there is an error or defect in the product.
• The general rule for returns is that the items must be re-sellable to another customer.  Please ask yourself….Would I be satisfied if I received this item from Friends in this condition?
• Credits are issued on the original invoice if no product is reordered. If a product was mis-shipped or short shipped, correct product will be sent on a NO CHARGE ticket and the original invoice will remain complete.

Please fill out the below form and your credit return will be processed.

If you wish to fax your credit return please download the following form and fax to Friends Customer Service at 419.427.0330.
Friends Business Source Credit Return Form